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This page explains how PowerPlay Malta operates, how we handle personal data, and the terms that apply when you place an order on www.powerplaymt.com.

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1. Business Information

Business name: Power Play Malta
Location: Malta
Website: www.powerplaymt.com
Email: powerplaymalta8@gmail.com

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2. Privacy & Data Protection (GDPR)

2.1 Introduction

PowerPlay Malta respects your privacy and is committed to protecting your personal data in accordance with the EU General Data Protection Regulation (GDPR) and applicable Maltese law.

2.2 Personal Data We Collect

We may collect and process the following personal data:

• Full name

• Email address

• Phone number

• Delivery address

• Order and purchase history

• Account details (if you create an account)

• Communications with us

• IP address, browser and device information

• Website usage data via cookies and analytics

We do not collect or store payment card or banking information.

2.3 How We Collect Data

We collect personal data when you:

• Place an order on our website

• Create an account

• Contact us

• Subscribe to marketing communications

• Browse or interact with our website

2.4 Why We Use Your Data (Legal Basis)

We process personal data to:

• Fulfil and deliver orders

• Communicate order updates

• Provide customer support

• Comply with legal and accounting obligations

• Improve our website and services

• Send marketing communications where consent is given

Processing is based on contractual necessity, legal obligations, legitimate interests, and your consent.

2.5 Payments

All orders are paid on delivery (Cash on Delivery).
We do not process online payments.

2.6 Third Parties

Our website is hosted on Wix.com Ltd.

We may share necessary data with:

• Wix.com Ltd (hosting and infrastructure)

• Delivery service providers

• Analytics services (if enabled)

• Email and communication tools provided by Wix

All third parties process data in compliance with GDPR.

2.7 Cookies

We use cookies to ensure website functionality and analyse performance.
You can manage cookie preferences through our cookie banner or browser settings.

2.8 Data Retention

We retain personal data only for as long as required for legal, accounting, and operational purposes.

2.9 Your Rights Under GDPR

You have the right to:

• Access your personal data

• Correct inaccurate data

• Request deletion

• Restrict or object to processing

• Request data portability

• Withdraw consent at any time

• Lodge a complaint with the Office of the Information and Data Protection Commissioner (Malta)

To exercise your rights, contact powerplaymalta8@gmail.com

2.10 Data Security & Children

We apply appropriate technical and organisational measures to protect personal data.

Our website is not intended for children under the age of 16.

3. Terms & Conditions of Sale

3.1 Products

We sell physical products including trading card games, collectibles, toys, and related merchandise.

Product images are for illustrative purposes only. Minor variations may occur.

3.2 Orders

By placing an order, you confirm that:

• All information provided is accurate

• You agree to purchase the selected products at the listed price

Orders are subject to availability.
We reserve the right to cancel or refuse orders due to stock issues, pricing errors, or suspected misuse.

3.3 Prices

• Prices are shown in Euro (€)

• Prices include VAT where applicable

• Delivery charges (if any) are shown at checkout

Prices may change without prior notice.

3.4 Payment

Payment is Cash on Delivery only.
Payment must be made in full upon delivery.

Failure to accept or pay for delivery may result in future order restrictions.

3.5 Delivery

• Delivery is available within Malta unless stated otherwise

• Estimated delivery time: 1–3 working days

• Delays may occur due to circumstances beyond our control

• Free Delivery over €50 , €5 delivery Fee applies for orders below €50

4. Returns & Refunds Policy

4.1 Right of Withdrawal

Under EU consumer law, you may withdraw from your purchase within 14 days of delivery, unless an exemption applies.

4.2 Non-Returnable Items

The following items cannot be returned unless faulty or damaged:

• Trading card game products (booster packs, boxes, singles)

• Collectible items once opened or unsealed

• Products damaged after delivery due to misuse

This is to prevent tampering and ensure product authenticity.

4.3 Faulty or Incorrect Items

If an item arrives damaged, defective, or incorrect, you must contact us within 48 hours of delivery with:

• Order number

• Description of the issue

• Clear photos where applicable

We may offer a replacement, refund, or store credit.

4.4 Return Conditions

Returned items must:

• Be unused and in original condition

• Include original packaging

• Include proof of purchase

Unauthorised returns may be refused.

4.5 Refunds & Shipping

• Refunds are processed after inspection

• Delivery costs are non-refundable unless the error is ours

• Return shipping costs are the customer’s responsibility unless the item is faulty

5. Intellectual Property

All website content, including logos, images, text, and graphics, is the property of Power Play Malta and may not be used without permission.

6. Limitation of Liability

Nothing in this page limits your rights under Maltese or EU consumer law.
We are not liable for indirect or consequential losses where permitted by law.

7. Governing Law

This page and all transactions are governed by the laws of Malta.
Any disputes fall under the exclusive jurisdiction of the Maltese courts.

8. Contact

For any questions regarding privacy, orders, or returns:

Email: powerplaymalta8@gmail.com
Business: Power Play Malta
Location: Malta